Unit 4 assignment – queue problem

 

Instructions

In this analysis, we will examine the queuing theory and apply it to wait times at a call center.

Review the discussion and sample problem.

Now we will perform optimization using the same methodology but with different values. Use the values below (or download them here call_center [Excel file]) and perform the optimization.

Unit 4 assignment table.JPG

Include a one-page description of your findings

Include a copy of your Excel spreadsheet with each stage of the problem worked.

Attached File:

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